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I have a customer with a BE3000 using analog lines terminated with a SPA8800. There is no PRI in this installation. Users are complaining of hearing echo while on outside calls. Any thoughts on what I can fine-tune to eliminate the echo?Ryan
I have a customer that shares external lines between several phones. On some of the phones, the customer doesn't want to hear the ring but would like to answer the line. Is there a way to turn off the ring tone on a shared line?Ryan
I have several users complaining about their Voice Mails ending up in their Junk folder. When a user creates a rule to allow this email, Outlook produces an error. Outlook won’t let you create a rule unless the email comes from a valid address. Cu...
I have many UC5XX units at customer sites. I would like OnPlus to be able to report on the performance of the UC5xx. In particular, I would like to know:1. Phone line utilization for both analog and PRI2. Voice Mail utilization3. User license count...
Over the last few weeks we have started receiving tons of bogus "Monitor: Duplicate IP detected on the network" alerts". Other than stopping alerts is there a way to get the device to properly report duplicates?Thanks,Ryan
Cisco asked us to change the Port Impedance level. Connections | PSTN Connections. Edit one of the FXO connections, click on Show Advanced. Port Impedance is close to the bottom.The default is supposed to be 600. Mine was set to 270+750. We ende...
It’s been hard to troubleshoot. The echo occurs most of the time and can occur randomly throughout a call. It doesn’t seem to be specific to any particular line. I’ll have to check if the problem is worse when a person speaks loudly.
