Hi Bala! Now you've defined what they cannot do - but haven't explained what you want them to do.  This thread started out asking about read only access, but if you want them to be able to modify a script and run setup that by definition means they are not read only because you're giving them permission to change things.  If you want them to be able to run setup, put their Active Directory account into the Setup group.  By doing so they will inherit the permissions to make configuration changes. Please be aware that by placing them into the Setup group you are effectively giving them administrative rights to the ICM application and there is nothing "read only" about that. Skippy ... View more

Depending on versions there are a few basic levels of 'user' with Active Directory... Setup (in AD) - has full rights to both Setup and Configuration...  Top permissions Configuration (in AD) - has full rights to scripting and configuration but cannot run setup on any boxes. Webview (for versions 8.0 and below) - can run reports in webview Beyond that there us a user list which allows for some level of granularity within ICM itself. As mentioned above, for a specific answer you'll need to provide a bit more detal as to what exactly you want to lock down - or what exactly you want to provide access to while locking down the system.  There are a LOT of options as you have both the windows layer as well as the application layer to contend with and subsets of each. Hope it helps! ... View more

Just some feedback... Changing the instance name is not supported in any fashion.  I have customer's with the instance name of multiple aquisitions ago and this being a sore point - and the direct answer back is that the instance name is not to be changed. I *believe* there was some documentation out there about EDMT supporting an upgrade from 7.2(x) to 8.0.1(a) but would suggest just validating that.  Since 8.5 is simply a Maintenance Release patch on top of the 8.0(1)a release this by itself should not cause any heartache - but ICM will have to be re-installed basically for the instance name concerns. And last thing just because - the only difference thats been passed along between 8.0(1) and 8.0(1)a is if you use 2008 server you must use 8.0(1)a.  It will require you to install 8.5(2) or higher as part of the install - but I have not tried upgrading with EDMT directly to 8.5(2)+ - only to 8.0(1).  You can always use a staging server to do this as well - install another VM temporarily with 2003 server and 8.0(1) - then do an in-place upgrade to migrate the schema and then move it into the 8.5(3) system.  More steps but takes the process step by step... Skippy ... View more

Thanks Jason!  As we spoke, doesn't seem to happen in the Lab but it is on production system.  Seems like probable defect since I'm asking output to be sent to a file and it writes to the screen anyways (and the output is not in the file)...  Hopefully someone will find intrest with this thread that has seen this this before ... View more

oops -responded to original message not last response :) ... View more

By type - just looking to confirm that there is only 1 PG in enterprise and by your description it sounds like it's a generic PG with 2 Pims on each side - normally Pim1 going to CCM and Pim2 going to IPIVR. Next few things to add clarity is get a bit more detailed in testing. 1. Stop RoggerA - just for simplicity both Logger and Router processes. Validate that CCAG on RouterB still shows an active connection. If routing stops, both your PG's aren't configured right to talk to the B side router (hostname type issues) 2. Stop PG1A - validate again that CCAG shows 1 PG connected. If routing stops you're b side PG isn't configured correctly to talk to the Router (LID in PG1B, hostname, etc type issue) 3. Run RTTest if you can and capture that both peripherals and PG1 are all online - the same PG/Peripherals should be seen online as before you started testing. (if this is all online and active then need to keep moving out from the core of the system - CTI Server, CAD server, application, etc) Few other ways to test this but without knowing more these should cover it... Each of these is testing/validating another layer of the redundancy as with the information so far there's a few different points which are really being tested and need to isolate if and where there is an issue. Obviously something is at issue but need to narrow down the variables :) Additionally - if this is a lab - then having both Public and Private networks riding over the same DS3 is fine - but if this is production, the system will not make it through A2Q nor should it ever be deployed in that scenario because you are implementing a single point of failure for the backbone of the ICM (and even with HW redundancy for the DS3 - you'll still have issues). It's a bit of a side bar from your question but it's one of those core issues waiting to happen. Hope it helps! Skippy ... View more

Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide is at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_2/design/guide/lPCC_Compatibility_MATRIX.pdf Should map out compatibility for you! Skippy ... View more

Some basic questions to get a better picture... 1. How many PG's and what type of PG's are each in the system? 2. Is PG1 split as well as the Central Controller? 3. Is the Public and Private networks distinct physical paths or are both riding the same DS3? Skippy ... View more

Enterprise or Express? ... View more

If this is ICM7 - most common cause is TLS1.0 is not enabled in the browser. As the last part of setup there is a warning specifically about that. Tools / Internet Options / Security Tab - near the bottom Skippy ... View more

Danny, Thanks for the additional information! Since we don't have logs I need to ask if we have the configuration whether by screenshot, registry key or any other means? For simplicity - this is a generic PG with normal duplexing. Just a quick chart on test case and expected states based on what you've said: Pim Connected to Expected Status Pim 1 CCM Online Pim 2 IPIVR1 Offline Pim 3 IPIVR2 Online Pim1 should be online to the CCM Subs in TX Pim2 should be offline as the only resource it can connect to has been shut down. Pim3 should be online as the IPIVR in TX is online Assuming that your test results differed from the chart above and without any logs, opctest information or anything to troubleshoot further - there is not much more to look at. There just is not enough raw data to give any indication of root cause. Were you able to place a inbound test call while in DR and did you have any IVR resources available? ... View more

Hi Danny! Some real quick things to check is from the B side PG make sure you can ping the IP of the IPIVR that is not going active and also that you can telnet to the port which should be listening for the connection (ie: telnet ). Syntax is using a space between the hostname and the port number and your just looking for some response not an actual connection here :) In case that still works would need a bit more information to help a little furhter... Do you have a PG split over the WAN with Pim1 pointing to the IPIVR in CA and Pim2 pointing to the IPIVR in TX? There are a number of other configurations for this so just want to make sure to understand details around which PG/Pim/IPIVR correlations are in place. Also when you say you shut down the "A side" - specifically are you saying you shut down the A side of the IVR or Generic PG or are there other processes stopped as part of the testing? What specifically do the 3-4 lines in the logs show for the associated pim? Keeping in mind that when teh PG initiates the connection to the IPIVR - it only uses the IP address/Port. ... View more

Can cover some basics to start: 1. Wanted to confirm that both the router and logger are installed and sounds like your installing them on the same machine? 2. Are any other services installed on the same node? To your question - the AW will have no effect on creating a Logger DB. 3. Is SQL installed properly? IE: proper language sets and binary sort order as per guide? Protocol binding orders set properly for TCP and netbios for both SQL Client and SQL Server? 4. what specific version of ICM? ie: 7.0 SR1, 7.2.1? etc 5. Did ICMDBA prompt you for sizing and configuration changes? 6. What size is the database you are trying to create? Again - number of these are background questions to get little more insight but a number are also to ensure a proper baseline which is a requirement :) Skippy ... View more