Hi Bala!Now you've defined what they cannot do - but haven't explained what you want them to do.  This thread started out asking about read only access, but if you want them to be able to modify a script and run setup that by definition means they ar...

Depending on versions there are a few basic levels of 'user' with Active Directory...Setup (in AD) - has full rights to both Setup and Configuration...  Top permissionsConfiguration (in AD) - has full rights to scripting and configuration but cannot ...

Just some feedback...Changing the instance name is not supported in any fashion.  I have customer's with the instance name of multiple aquisitions ago and this being a sore point - and the direct answer back is that the instance name is not to be cha...

oops -responded to original message not last response :)

Cisco Unified Contact Center Enterprise (Unified CCE)Software Compatibility Guide is at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_2/design/guide/lPCC_Compatibility_MATRIX.pdfShould map o...