Hi I am looking to write a program using JTAPI to monitor all call events of all registered devices ( Phones alone - all types).. Can anyone help me with the classes i need to use and high level steps for the same.Your reply is appreciated.  

Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference.  This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...