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Hello.You would like to investigate it from both UCCX and Client side.So basically, you need to check what is going on with an agent PC and why it is losing connectivity to the Finesse server.You can check client logs from the server. Also, if you ha...
Why dont you check Agent status via API?You can also try to use Get Reporting Statistics: https://developer.cisco.com/docs/contact-center-express/get-reporting-statistic-step/#get-reporting-statistic-stepKostia
