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I am trying to setup a Screen Pop for agents when an outbound campaign dial is connected to an agent. In order to create the screenpop url I need access to customerData from the record that is delivered by my campaign manager to the dialer. Is there ...
I am trying to integrate my company's own campaign manager with Contact Center. I have been following this documentation: https://developer.webex-cx.com/documentation/guides/campaign-manager-outbound-dialers I am stuck trying to get the dialer to req...
Turns out enabling the feature was not the answer to my problem. After working directly with developer support I we found some missing details in the guide specifically the Integration you configure needs to have a very specific name "CampaignManager...
