About blake-bigelow

blake-bigelow · 08-01-2024

I am trying to setup a Screen Pop for agents when an outbound campaign dial is connected to an agent. In order to create the screenpop url I need access to customerData from the record that is delivered by my campaign manager to the dialer. Is there ...

blake-bigelow · 05-29-2024

I am trying to integrate my company's own campaign manager with Contact Center. I have been following this documentation: https://developer.webex-cx.com/documentation/guides/campaign-manager-outbound-dialers I am stuck trying to get the dialer to req...

blake-bigelow · 08-02-2024

I will get a case created. I'll do my best to share any lessons learned after.

blake-bigelow · 08-01-2024

The guide in the docs were updated to specify the specific naming.

blake-bigelow · 08-01-2024

Turns out enabling the feature was not the answer to my problem. After working directly with developer support I we found some missing details in the guide specifically the Integration you configure needs to have a very specific name "CampaignManager...

blake-bigelow · 06-03-2024

Thanks @bill.king1 . I need to track down who has the permissions to enable that in my Sandbox.

Member Since	‎05-29-2024 07:41 AM
Date Last Visited	‎10-24-2024 01:37 AM
Posts	6
Total Helpful Votes Received	2

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Access custom customerData in outbound campaign flow

Bring Your Own Campaign Manager

Re: Access custom customerData in outbound campaign flow

Re: Bring Your Own Campaign Manager

Re: Bring Your Own Campaign Manager

Re: Bring Your Own Campaign Manager