Access custom customerData in outbound campaign flow

[blake-bigelow]

I am trying to setup a Screen Pop for agents when an outbound campaign dial is connected to an agent. In order to create the screenpop url I need access to customerData from the record that is delivered by my campaign manager to the dialer. 

Is there a way to access properties from the full record inside the flow?

Sample record delivered to the dialer:

[
  {
    "lcmId": "a45d71e2-1efa-46be-8cf8-8fdd0812eb0e:cdc7ca4c-ae2a-432e-a7fe-b21130837bc5",
    "orgId": "2929c570-131f-4e23-82d4-b22e27bc4b21",
    "campaignId": "50247321-b950-4eef-89df-e20a6f8ff327",
    "dialNumber": "+1999999999",
    "dialAt": "2024-08-01T18:04:39.924Z",
    "enforceDialAtTime": false,
    "guardTime": "2024-08-01T20:04:39.894Z",
    "customerData": [
      {
        "name": "FirstName",
        "value": "Leo"
      },
      {
        "name": "LastName",
        "value": "Lesterman"
      },
      {
        "name": "ExternalId",
        "value": "123456602"
      }
    ],
    "preferredAgentId": "",
    "customerAni": ""
  }
]

Here's what my flow looks like currently with the event output variables:

I'm a noob so any help on working with variables would be greatly appreciated.

[sandiban]

Hello @blake-bigelow,
Could you kindly raise a Support case for this item, because it needs further investigation with Engg. and follow up accordingly.
Community forum queries are not good for follow up queries.
You can send us the details over devsupport@webex.com and would be happy to assist you further.

Regards!
Sandip 

[blake-bigelow]

I will get a case created. I'll do my best to share any lessons learned after.