I have 11.6 up in my lab and it definitely resolves .  Since 11.6 displays system Not Ready codes then they are displayed in Finesse.  So, instead of displaying the last custom not ready code selected, "Offhook" would be displayed.  See attached phot...

I ran across this thread when I was experiencing this issue.  I wanted to relay what fixed it for me for anyone looking for this in the future. I had the System Administrator and Remote Administrator role assigned to my account.  However, I did not ...