Thanks Narayan.  What about transferring calls to *XXXX to go directly to voicemail?  Is that part working well for you? ... View more

Hi Christopher,   This solution above (Redirecting Diversion Header Delivery) works well for calls directed to a phone that busy out to voicemail.  We are having the problem (as you have mentioned) when a user with an extension defined in Exchange tries to use the *XXXX route point, the calls end up being sent to a login prompt instead of a greeting to leave a message.  Have you found a solution to that piece?   Thanks, Joshua Learn ... View more

I would guess that it would impact the 7500 series too.  It sounds like it's a general requirement going forward. ... View more

Thanks Vinay.  We just had a customer run into this issue.  I appreciate the write up. ... View more

The following worked for me.   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\Defaults   Direct Transfers = All ... View more

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Cisco Desktop Product Suite 4.5.5: Installation Guide   Creating the “telecaster” User   The next task to accomplish is to create the “telecaster” user.   From the Cisco CallManager Administration web-based application, follow these steps to set up the new user.   To create the “telecaster” user: From the User menu, choose Add a New User The User Information window appears.   Enter the following information. Entries are case sensitive. Enter them exactly as shown. First Name . . . . . . . . . . telecaster Last Name . . . . . . . . . . telecaster UserID . . . . . . . . . . . . . telecaster User Password . . . . . . telecaster PIN. . . . . . . . . . . . . . . . 12345 Confirm PIN . . . . . . . . 12345   Check the Enable CTI Application Use check box, and then click Insert.   Click Device Association in the shaded box at the left. The Find and List Phones window appears.   User the search function to locate all phones that are to be associated with the telecaster user. This should be every IP phone that will be used by an IP phone agent.   Select the phone(s) from the search results to associate them with the telecaster user, check the No Primary Extension check box, and then click Update to complete the association.     On the User Information page, the phones you selected are listed by their MAC addresses under Controlled Devices.   Continue until all appropriate IP phones are associated. ... View more

Hi Billy,   We are running into a similar issue.  Were you able to find a resolution?   Thanks, Joshua Learn ... View more