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Level 1
Member since ‎03-02-2016

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Hi I want to know that is there any way to figure out the number of times a call had put on hold by an agent? From TCD, we get the hold duration but from no where that for how many times the call had been put on hold by the agent. Seeking experts he...
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Member Since ‎03-02-2016 06:00 AM
Date Last Visited ‎05-11-2018 06:23 AM
Posts 2