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Hello everyone I’m currently troubleshooting an issue with Cisco Jabber screen sharing. I would really appreciate any guidance from someone who has experienced a similar issue.The Screen Share button in Cisco Jabber is greyed out/disabled for users a...
Thank you for this excellent article. I faced this exact issue two months ago and had to open a TAC case, so having a clear step-by-step method like this is very valuable and will make future troubleshooting much easier for me.
I checked the MTP / TRP , also i confirm the SIP Profile media port ranges match the firewall rules .and i already open TAC and send the PRT they find the device is not receiving Hello Ack.
Thanks for the suggestions. I’m not sure i will check the MTP / TRPAllow Presentation Sharing using BFCP is enabled.I will verify that the SIP Profile media port ranges match the firewall rules.All users have the same Region. I will also check the LC...