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Hello,We received informaition from our security team when they did a scan on our Unity server...."the remote host supports the use of SSL ciphers that offer weak encryption or no encryption at all" I have found some articles on the web (Microsoft) ...
Hello,Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.Thank you!
Hello,I have a quick question regarding 1 csq and skills based routing. We have a customer that wants 10 different numbers pointing to 10 different scripts but would like to have only 1 CSQ since they only have 10 agents to do all of the work. This...
Hello,We would like to set up a menu option of severity 1...once a caller presses the severity 1 menu option, we want them go to a queue and have 1st priority to have the call answered by a pool if agents. This queue will be separate from the other ...
Thank you for your response. I apoloigize for not paying attention and responding incorrectly. If I were to use 1 CSQ and have all of my agents have all of the skills (ex. Cisco,HP,MS) with 3 call in numbers and 3 scripts all referencing 1 CSQ, how w...
Thank you so much for your quick response!!Yes, sorry I have UCCX 5.0. I found the set priority step but where do I put it in the script? My menu has the options for Sev 1, Sev 2, and Sev 3...do I have to do an if/then statement and then I set prior...
Sorry...its a very simple setup. There are 5 agents and 1 CSQ. The resource selection is by weight. There is only 1 team. Please let me know what other information you will need and I will be happy to forward it thank you
