We are currently using Cisco CX Cloud and the CX Cloud Agent and would like to understand how asset location is determined. We noticed that many assets appear with the same city/location in CX Cloud and in exports, even though they are installed in d...

Dear Cisco Community, I am encountering an issue with the data collection and upload from my Cisco Platform Common Collector (CSPC) to CX Cloud. Following the announcement of the discontinuation of the SNTC Portal, we migrated to CX Cloud and added C...

Dear SNTC Support Team,   I am writing to inform you that I am experiencing an issue when attempting to migrate our SNTC portal to CX Cloud. After logging into the SNTC portal and clicking the "Migrate to CX Cloud" button, I am redirected to the CX C...

Hello Cisco Community, I'm currently assisting several customers who utilize the Common Services Platform Collector (CSPC) in conjunction with Smart Net Total Care (SNTC). With the impending decommissioning of the SNTC portal, we're looking to transi...