In some cases, if not enough data is provided, we are unable to determine the product ID.  Are you sure an inventory collection was run on CSPC, not just discovery?  And then an upload happened after the inventory collection?  If so, send a private message with your customer name and one device serial number so I can check on the back-end. ... View more

We support the ISA-3000.  Not sure if we support it running FTD, but definitely for ASA.  Are you sure you ran a collection on the CSPC and did an upload to SNTC portal and allowed that upload to complete?  You can private message me the customer name and ISA-3000 IP address/Serial Number so I can check on the back-end. ... View more

What version is your WLC running?  I believe you also need to be running at least 8.1.102.0 to get the enhancement CSCur13394 which allows SNMP collection from the WLC Standby. ... View more

The work-around for now is to unmanage those devices in the collector. This is ideally the best solution anyway because the collector will continue to try to collect from those until you unmanage them. ... View more

Repeating from private message for benefit of forum: I see this host there in one of the inventories. There is no serial number I believe because when you talk to the ASA's IP address, it doesn't have visibility over the underlying FXOS. If you also add the FXOS management IP for the FPR-2100, you'll get the additional hardware attributes. ... View more

Can you send me a private message with your Customer Name, the CSPC Appliance ID (looks like CSP0009xxxxxxx) and the IP address of the managed FPR-2120? You can also check in CSPC report for the Collected Data from your last inventory collection to verify that the SNMP data was collected. ... View more

This is due to bug CSCvi59968.  There was a collection work-around for this done in CSPC 2.8.  What version of CSPC are you running?  Can you explain what you mean that it will not upload to the smartnet portal?  If you have it managed in CSPC and you have done a successful inventory collection and then done an upload, what is making you believe it is not uploading into the portal? ... View more

Thanks for the details. This confirms what I suspected and it is behaving as I shared. What you see in the collector is just the collected data about the SM as a "host". It doesn't reflect it as hardware per-se. The collector isn't trying to be intelligent about how it presents inventory. So for your use-case I believe SNTC is functioning as designed but you need the design to be enhanced to allow you to see all the parental relationships for this intelligent module. I would recommend you reach back to Jennifer and see if she can assist in the process for getting an enhancement submitted. ... View more