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- About Chris Camplejohn
09-04-2019
Stats
Member since
05-03-2005
350
Posts
140
Helpful
57
Solutions
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-26-2019
06:46 AM
08-26-2019
06:46 AM
Once you verify the data was collected on CSPC you could private message a serial number from the parent ASR9010 and one ASR9KV satellite and we can investigate on the backend as well.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-23-2019
11:25 AM
08-23-2019
11:25 AM
Are you just not seeing the SN's for the ASR9KV in CSPC or not seeing in the SNTC portal? You won't see them in CSPC unless you look into the collected data itself from the inventory collection and look at the Entity MIB collection. But when that data is uploaded to Cisco and processed into the SNTC Portal, you will see them there.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-20-2019
08:31 AM
08-20-2019
08:31 AM
No. The EOL data in SNTC is accurate. Not everything EOLs at the same time. So there are EOL notices for the Sup modules, the FAB modules, and the M1 cards. The 7010 itself (i.e. the chassis) is still valid. But the Sup module is the "brains" of the box and it becomes LDoS the end of August, so it should be a priority to be upgrading. Would recommend addressing all the LDoS cards. The M1 cards are not LDoS until 2021. So the immediate priority would be the Sup Cards and Fab Cards.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-19-2019
01:00 PM
08-19-2019
01:00 PM
That explains it. That is a marketing promotion bundle PID. That marketing promotion it long gone so that bundle is EOL. But the actual N7K-C7010 is alive & kicking and still orderable. So no real EOL for you. The SNTC portal is accurate in its reporting. The PID on your contract associated to one of the SN is that bundle PID. To renew service on it, I would assume you just need to renew based on the real PID vs. the bundle PID. Hope that helps.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-19-2019
09:43 AM
08-19-2019
09:43 AM
The Nexus 7010 isn't LDoS. What is the PID you see in CCW-R?
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-09-2019
04:32 AM
08-09-2019
04:32 AM
Yes. Upgrade to 2.8.1 or later. When you rediscover the device it will now know its family in CSPC. BTW, the SNTC portal would already know its family. The impact of the CSPC version is twofold: 1) What you see in CSPC UI. 2) We don't know what specifically to collect for the device, so we'd miss out on the CLI & Config collection. Basics of inventory will be present, but when CSPC recognizes a device type it is able to properly collect the required data.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-07-2019
09:51 AM
08-07-2019
09:51 AM
It will depend on which version of CSPC you are running. Support was added in CSPC version 2.8.1.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-07-2019
09:41 AM
08-07-2019
09:41 AM
Those can be the broadcast addresses on a subnet, depending on subnet mask and network class. So they are skipped by default to avoid pinging to broadcast addresses.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-07-2019
06:24 AM
08-07-2019
06:24 AM
These are supported. The confusion comes from the PIDs supplied. The FPR one is a bundle PID. The "base" PID (FPR-2110) has been supported since CSPC 2.7.2. One thing to note about Firepower devices. There can be multiple management IPs for them. There is one for the ASA or FTD instance as well as one for FXOS. You can add both to CSPC if you've configured both management addresses. For the FMC, it has been supported since CSPC 2.7. The only "catch" for FMC is that we only support access via the CIMC management IP address, not the GUI IP of the FMC. The CIMC is what will supply the hardware details of the FMC anyway.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-02-2019
08:15 AM
08-02-2019
08:15 AM
Is there a firewall or ACL in the path between CSPC & the WLC?
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-30-2019
08:22 AM
07-30-2019
08:22 AM
Great to hear that the product ID is fixed. There is an open bug that the development team is working on for these types of “stale” EOL records left behind. I’ll see if they can run the clean-up script on your account in the meantime.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-26-2019
08:21 AM
07-26-2019
08:21 AM
Discovery and running the inventory collection profile are two separate things. Are you sure the collection profile was run to collect inventory? SNTC doesn't populate data from discovery results, just from collection results.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-26-2019
07:43 AM
07-26-2019
07:43 AM
You need to have the switch modules directly discovered and managed in CSPC and then inventory successfully collected for them.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-25-2019
02:37 PM
07-25-2019
02:37 PM
You should be okay to send now.
... View more
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-24-2019
08:53 AM
07-24-2019
08:53 AM
The development team has identified the issue. Waiting to hear when it will be fixed. Stay tuned.
... View more
08-26-2019
Once you verify the data was collected on CSPC you could private message
a serial number from the pa...
08-23-2019
Are you just not seeing the SN's for the ASR9KV in CSPC or not seeing in
the SNTC portal? You won't ...
08-20-2019
No. The EOL data in SNTC is accurate. Not everything EOLs at the same
time. So there are EOL notices...
08-19-2019
That explains it. That is a marketing promotion bundle PID. That
marketing promotion it long gone so...
08-09-2019
Yes. Upgrade to 2.8.1 or later. When you rediscover the device it will
now know its family in CSPC. ...
08-07-2019
It will depend on which version of CSPC you are running. Support was
added in CSPC version 2.8.1.
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
08-07-2019
08-07-2019
Those can be the broadcast addresses on a subnet, depending on subnet
mask and network class. So the...
08-07-2019
These are supported. The confusion comes from the PIDs supplied. The FPR
one is a bundle PID. The "b...
07-30-2019
Great to hear that the product ID is fixed. There is an open bug that
the development team is workin...
07-26-2019
Discovery and running the inventory collection profile are two separate
things. Are you sure the col...
07-26-2019
You need to have the switch modules directly discovered and managed in
CSPC and then inventory succe...
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
07-25-2019
07-25-2019
You should be okay to send now.
Created by
Chris Camplejohn
in Smart Net Total Care Portal and Collector Discussions
07-24-2019
07-24-2019
The development team has identified the issue. Waiting to hear when it
will be fixed. Stay tuned.
Public Statistics
| Date Registered | 05-03-2005 06:43 PM |
| Date Last Visited | 09-04-2019 04:17 AM |
| Total Messages Posted | 350 |
| Total Helpful Votes Received | 140 |
Helpful Votes From
