The work-around for now is to unmanage those devices in the collector. This is ideally the best solution anyway because the collector will continue to try to collect from those until you unmanage them. ... View more

Repeating from private message for benefit of forum: I see this host there in one of the inventories. There is no serial number I believe because when you talk to the ASA's IP address, it doesn't have visibility over the underlying FXOS. If you also add the FXOS management IP for the FPR-2100, you'll get the additional hardware attributes. ... View more

Can you send me a private message with your Customer Name, the CSPC Appliance ID (looks like CSP0009xxxxxxx) and the IP address of the managed FPR-2120? You can also check in CSPC report for the Collected Data from your last inventory collection to verify that the SNMP data was collected. ... View more

This is due to bug CSCvi59968.  There was a collection work-around for this done in CSPC 2.8.  What version of CSPC are you running?  Can you explain what you mean that it will not upload to the smartnet portal?  If you have it managed in CSPC and you have done a successful inventory collection and then done an upload, what is making you believe it is not uploading into the portal? ... View more

Thanks for the details. This confirms what I suspected and it is behaving as I shared. What you see in the collector is just the collected data about the SM as a "host". It doesn't reflect it as hardware per-se. The collector isn't trying to be intelligent about how it presents inventory. So for your use-case I believe SNTC is functioning as designed but you need the design to be enhanced to allow you to see all the parental relationships for this intelligent module. I would recommend you reach back to Jennifer and see if she can assist in the process for getting an enhancement submitted. ... View more

Can you share what you are seeing in the collector? ... View more

Could you also Private Message me the customer name and the hostname and serial number of the SM so I can validate how it is being reported? ... View more

I think I understand what you are trying to accomplish but not sure. Let me explain how the data is organized and we can go from there. I explained before how the intelligent modules are done. When we talk to the host router and it tells us about the hardware of the intelligent module, that host router isn't aware of the hostname of the intelligent module. It only knows it has the hardware present. When we manage the intelligent module itself, we will know its hostname. SNTC will de-duplicate (by serial number) this hardware since you only have actually one module. It can only associate this hardware to one parent. In your case if it is associated to the router's hostname, then in the custom inventory report you will not see the hostname of the managed SM. I know the relationship to "all" parents isn't currently maintained. But I'll check with development if there is any other way to make the correlation. ... View more

The "managed" version of the SM should show up under "All Hosts" whereas the hardware will show up under "All Equipment". ... View more

Bug CSCvn80111 has been filed to track this issue. ... View more

Thanks.  I do see the inventory in the raw upload collection, so that is good.  I do see this exact same device in another customer's inventory, which I'll send you in PM.   ... View more

Can you private message me the company name and the device name/IP you are looking at? ... View more