Upon further review, the firmware on the phone that is working is showing 8.0(8.0) and the one not working is 8.0(9.0). How do I get the firware versions to match?
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I am fairly new to the Cisco community. I recently came into a few 7960 phones. We have 7921, 7941 and 7961 phones that were part of our original purchase. I am trying to introduce the 7960 phones to replace the 7941 phones(give the users 6 buttons vs. 2). One of the phones functions fine, but one of the phones will not go to the DND mode from either idle or if the person is on a call. The DND softkey shows on the screen above a softkey. When you press it, nothing happens. I have tried placing the e-phone under a different template. I have created a new template to see if the phone will respond but no luck. I have confirmed that both of the phones that I am working with have the same firmware. Any suggestions?
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