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DND softkey not working

I am fairly new to the Cisco community.  I recently came into a few 7960 phones.  We have 7921, 7941 and 7961 phones that were part of our original purchase.  I am trying to introduce the 7960 phones to replace the 7941 phones(give the users 6 buttons vs. 2).  One of the phones functions fine, but one of the phones will not go to the DND mode from either idle or if the person is on a call.  The DND softkey shows on the screen above a softkey.  When you press it, nothing happens.  I have tried placing the e-phone under a different template.  I have created a new template to see if the phone will respond but no luck.  I have confirmed that both of the phones that I am working with have the same firmware.  Any suggestions?

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DND softkey not working

Whats the Firmware versions on these phones?

Re: DND softkey not working

Upon further review, the firmware on the phone that is working is showing 8.0(8.0) and the one not working is 8.0(9.0).  How do I get the firware versions to match?

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