We have implemented Silent Gadget along with Click2Call using the WxCC gadget. We use the access token generated through the OAuth access_token API and stored in the session variable as accessToken for authentication in our Dev tenant. However, we ...

Hi Team, We have implemented an ECE chatbot for one of the customers. Their network team has raised an SQL Injection flag on the communication that happens in start chat. When we initiate a new chat, egain javascript API is looking for l10n/messaging...

Hi , Currently, we are trying to implement Agent Stats for UCCX. Finesse API does not support Queue stastics for UCCX. After few research in Forums, I have found UCCX real-time feed that provides the AgentCSQ stats and Team Stats these two apis are s...

HI ,I am trying to integrate the Nuance dialog Module with CVP.The approach I am following isCVP --->(calls) SubdialogInvoke --->(calls) VXML page--->(calls)NDM  controller through vxml sub dialog tag.Currently call traversing to dialogue module and ...

HI ,I am trying to integrate the Nuance dialog Module with CVP.The approach I am following is CVP --->(calls) SubdialogInvoke --->(calls) VXML page--->(calls)NDM  controller through vxml sub dialog tag.Currently call traversing to dialogue module and...