When customer drops from the voice call, finesse event data on dialog handler for “onCollectionDelete” is returning incorrect data for participant representing customer Tested Scenarios: Agent and customer on a call, and customer dropsAgent1 and Ag...

I have a requirement to invoke an API once the call with customer has ended FULLY.  I am trying to implement this on WxCCE. i.e. Scenario1: GIVEN Say customer made an inbound call and was answered by agent1WHEN customer hang up or if agent1 hang up ...