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I’m relatively new to the Webex Contact Center (WxCC) space and am exploring the Microsoft Teams connector integration. I couldn’t find detailed technical documentation on how this connector is implemented, so I’m reaching out for some clarification....
When customer drops from the voice call, finesse event data on dialog handler for “onCollectionDelete” is returning incorrect data for participant representing customer
Tested Scenarios:
Agent and customer on a call, and customer dropsAgent1 and Ag...
I have a requirement to invoke an API once the call with customer has ended FULLY.
I am trying to implement this on WxCCE.
i.e.
Scenario1:
GIVEN Say customer made an inbound call and was answered by agent1WHEN customer hang up or if agent1 hang up ...
Thank you and I confirm I have some conclusive details on dialog events which can be used.
I have raised another query - https://community.cisco.com/t5/contact-center/incorrect-finesse-eventdata-on-dialoghandler-for/td-p/5358444
It will be great if y...
I’m fine if this behaviour is consistent, as that would serve as sufficient formal confirmation and allow me to use it as a baseline. Since all agents are dropped from the call, that’s also a clear indicator for me that the call has ended. Additional...
Yes, Thank you. I did check release notes no information. Based on recent experience I had where one of the breaking changes was not on documentation and support team requested me to perform manual fix on gadgets. I had to request support team to upd...
