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Cisco PTZ 4K cameras intermittently going offline from Codec EQOn some of our systems, Cisco PTZ 4K cameras go offline from the Cisco Codec EQ after operating normally for several days or weeks.The systems appear to have the following factors in com...
Hi.Does anyone know a command line for Catalyst Center to check a device that I might suspect is in SGT 0 because of the bug: CSCwj04031?I can usually tell from the Data Telemetry Graph when the device has ended up in SGT 0 and isolation, but I would...
Hi. Has anyone been able to export NON Cisco Verified Collaboration Devices, specifically Displays/monitors connected to Room devices? With API call specifically. Webex Control Hub only shows the verified devices, but when using Local Device Control,...
I've noticed that it also seem to affect out Quad cameras. I've found a bug tracker CSCwu68803 EQ software:RoomOS 26.7.1.12 67c6e508983Camera:Model: CS-QUADCAM2-CPrivate IP before failure: 169.254.1.42Software: RoomOS 26.7.1.12 67c6e508983Timeline 1...
Sample EQ here is running Microsoft Approved channel with RoomOS 26.7.1.12 67c6e508983The 4K PTZ camera is reporting to run FW 02.00 and as far as I know, the software updates for the cameras are managed by the Codec.
Hi Matt. The AV vendor leaves the configuration as such for cameras on room devices. It seem to work out of the box like this for Quad and PTZ cameras. I'm not familiar with assigning a static IP to the camera via local device control. Is this done w...
After restoring a PTZ 4K camera via power cycle, the logs from the EQ show the following:The Cisco EQ power cycles between 04-05 in the morning via Teams Admin Centre maintenance window. The PTZ camera was connected to port 2 on the Cisco EQ. After r...
I got a response from Webex support:"Currently, the Webex Devices API does not support listing non-Cisco devices. The API is designed to recognize and work with Cisco devices only, and as of now, there is no functionality available for non-Cisco devi...
