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I have 2 MGCP Voice Gateways and on one of them if I issue the Clear Counters command it causes it to failover to it's backup CM before switching back some 15-20 seconds later. No calls are disconnected but new inbound calls get engaged/busy whilst t...
Hi all,Got a customer with a Co-Res CM/IPCC deployment, versions to follow, who had to reboot their pub/crs and when it came back up only one out of five agents could login.The others got the "The maximum number of licenses has been exceeded", during...
Customers got CME and what appears to be a hung virtual voice-port…. As you can see from the ephone debug below they've got a 7941 with 2 lines, both receive calls fine but when they try to seize the main DN it doesn't get dial tone and won't call ...
Has anyone managed to alter their voicemail box call transfer to an external number successfully?I've got a customer that has been exploited by what appears to be an inbound call to voicemail transferred back out again to a foreign number. (at least ...
Hi,The VG224 ports are "logged out" of Hunt Groups by default.If you put a tick in the "Logged into Hunt Group" box at the Device Level on the VG224 that will fix it.Kind RegardsAndrew
I'd like to know if we can monitor the CTI Port Usage from within CM/RTMT? When not integrated with IPCC therefore no AppAdmin.It's integrated with a third party solution who say that can get that information if required but is a lot more hassle if i...
Hmmm.. so much for that suggestion, the customer made sure the agents were logged off prior to reboot and would like a full explanation if possible in case it happens again!
Hi Baseer,Yeah that sounds plausible, never easy trying to assess something after the event but that should be enough ammunition for me to appease them!Thanks Andrew
