Team, We tried exporting the 'Not Collected' equipment in the SNTC Portal so that we could try and figure out why they weren't being collected. The problem is that you are able to see what equipment isn't being collected because the IP address is ava...

Team, My our customer cannot see their 4K's in the portal and when looking at their discovery job, they get the following error: "Not managed because the platform is not available in Include Platform definition" The customer even added a definition i...

IOS versions have been updated on equipment and it is reflecting correctly in the CSP Collector but is still showing the older version in the SNTC portal. Why is it not updating in the portal?

Team,   My customer just upgraded their collector to 2.7.3 and attached are the errors they are receiving when running the collection and upload processes. Please advise on how this can be fixed.   Thank you