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Hi,with UCCX 8 the Agent Detail Report has the called number column with the agent dialed numbers. Is there a way to have a customer name instead of the customer phone numbers?For exampleAgent Name .. Called NumberAgent1 .. name_customer1Agen...
Hi,I need a script that returns Agent extension of an already logged-in agents.. (I mean that I need to know if a specific agent is already logged in or not)is it possible?.. thx in advance
Hi,I have uccx 8.I have a script with a menu. When calling from many different type of phones and countries the menu script works correctly.When calling from iphone the system gets 22 instead of 2 (I mean that the user from iphone press 2 but the scr...
Hi,is there anyone who can kindly show me when to use the network-clock-participate command?Is it needed in a router with 2 VWIC BRI (2 ports) connected to the same provider?Regards
Hi Aaron,can you please help me a little be further about the first step? Suppose that CUCM has already the name information. How can UCCX look that number against something and store in his DB?I would really appreciate if you can suggest me link(s)...
Hi anubhati,thank you for your answer. Unfortunately I am not comfortable with uccx 8 logs yet. Can you please tell me which logs you want me to enable on UCCX 8 from the following possible choice:Cisco Unified UCCX Engine (LIBRARIES, MANAGERS, MISCE...
