We are looking to implement the C2921 solution in our new office and I am getting confused with the sort of licences and extra modules required to make this happen. If anyone of you understands the Cisco licencing requirements I would be grateful for some guidance. Here is what I have been told so far: a) that we need to purchase the following hardware: C2921-VSEC-CUBE/K9 "C2921 UC SEC CUBE Bundle, PVDM3-32, UC SEC Lic, FL-CUBEE-25" b) that we also need the following software licences: FL-CME Cisco Communications Manager Express License FL-CME-SRST-25 Communication Manager Express or SRST - 25 seat license SCUE-ISM-8.6-K9 Cisco Unity Express Release 8.6 FL-CUE-MBX-5 Unity Express License - 5 Mailbox - CUCM and CUCME c) that we also need the following modules: VIC3-4FXS/DID Four-Port Voice Interface Card - FXS and DID Questions: 1. is the licence suggested on the actual phones not duplicate the licences already purchased with the c2921 router? I noticed there is another code for these phones which does not carry the licence (CP-7945G) and these are obviously cheaper. 2. are there any other ways which are more cost effective to purchase the licences? are there licences we require which the Partner did not specify as per the above list? Thanks Eyal ISM-SRE-300-K9 Internal Services Module (ISM) FL-CUE-PORT-2 Unity Express License - 2 Port d) that we need to purchase phones that come with an extra licence: CP-7945G-CCME "Cisco UC Phone 7945, Gig, Color, with 1 CCME RTU License"
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I am hoping one of you would be able to help me. I spent hours on the phone with Cisco UK and simply got nowhere. I am about to purchase UC560 and SA520 together with a lot of other things like access points, switches, phones and more. Where I find it difficult is to understand how we can get a decent support contract for the UC560 and SA520. The Gold partner told us that the options Cisco are offering for these products are limited because "the unit is not graded high enough model by Cisco". Because we will have 100 or so users behind these units, they are mission critical. We want to know that if there is a fault an engineer can attend our site within 4 hours and fix the problem or replace the unit. What we have been offered are one of two options only: 24x7x4 hardware replacement only with no engineer attending on site or 8x5xNBD hardware replacement and engineer on site. The problem I have is that with such a mission critical system, next business day service would mean that we will have 100 staff waiting for the next day for the engineer to arrive. We would not be able to provide service to our clients for a whole day which is crazy, not to mention the cost of the staff not working. The issue I have with the 4 hours hardware replacement only is that we would not know what to do with the replacement box. We do not have Cisco engineers on site that will be able to do anything with it. I am hoping the members of the forum would be able to help me. We are based in the UK. Thanks Eyal
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