Hi!I would like to know if it is possible to have agents taking calls from multiple csq's and have diffrent priority on the csq's.What I want is for the high priority csq calls to be answered first. So if CSQ_1 have low priority and CSQ_2 have high p...
Hi,Have just installed IPCC 4.0(3) and Im missing the CRA SDK kit on the CRA administration under tools->plugins. We have the Premium license.Why is the SDK missing?
For me its rather simple, I have three choices when calling in, based on what choice I set which CSQ it should go to and also a matching priority.So say choice 1 should go to "CSQ_1" with priority 8 I set a variable to "CSQ_1" and set priority 8 on t...
Do you know why it is not possible or if this could cause any problems?I did a small test with 3 CSQ's and set diffrent priority on the call based on which CSQ it should go to and then assigned the same skill to all CSQ's so an agent could get calls ...
One thing you can try is to delete all log-files before you upgrade.Logs\AdminAudit\Logs\Backup and Restore\Logs\DBReplicate\Logs\Failed Attempts\Logs\old logs\Logs\Passed Authentications\Logs\RADIUS Accounting\Logs\ServiceMonitoring\Logs\TACACS+ Acc...
