Hi,I am running cucm 7.1.3 and need to get some concurrent reports for my PRI's.  We are moving to sip and need to get an idea on the max number of channels we might use at any one time.  I've found the detail and utilization reports for gateways in ...

Hi All,We use to use SQL to run advanced queries and reports on our cdr database for particular extensions. We recently upgraded to ccm6 and don't really have any idea how to connect to and query the new database on the Linux OS. Do you have any su...

Hey All,There may be a way to do this, but I can't quite piece it together in my head.Basically we have 1 csq for all of our sales agents, and we have about 3 people in that main queue who speak spanish. I need to put an option on our main prompt fo...