Look inside the unit and see if the flash/usb key is plugged into the motherboard.  The device intializes of that and then access the disk based software. Dan

I would start here:http://www.cisco.com/en/US/products/ps5680/Products_Sub_Category_Home.htmlHowever what is on that link is pretty high level. I would recommend that you work with your Cisco Partner or Sales team to get more details or have a demo ...

Keith,What protocol are you using to download the file (HTTP/HTTPS/Etc.)? What version of WAAS are you using?Dan

Can the device ping the CM address you put in the config?Can you post the log after you attempt "cms enable"?Thanks,Dan

Mario,If the box has already been registered on the CM, mark it's registry inactive and delete the devices CM registration from the GUI (use the little trash can on the devices home page).On the device, do a "cms database delete" in the CLI in case i...