Hi all,I have two operators in a call group taking incomming client calls.  All the calls use to go into a acd hold queue, now they go to the call-group first.  The call-group operators no longer login to the acd queue.  Other agents still login to t...

Hi all,We are using a hosted ip solution provider for our company and use the 7960 phones.  When we have to boot the phones, a default configuration downloads from the providers ftp site wiping out the line buttons we customized.  I want to setup a t...