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Hi,I've been trying to show a colleague the UCCX Sandbox today.This was all working a few days ago.Today I get an error when I've logged into Jabber: Unable to connect CJ:109:3Please see attachmented images for more details.It appears from a quick...
Hi,We have a server-server interface with Finesse.As part of the user login process we connect to XMPP using the Java Smack library and subscribe to events for the user's "Dialogs" nodee.g. /finesse/api/User/John.Smith/DialogsThis has worked fine un...
Hi,Just wanting to try out the new UCCX sandbox - UCCX_EarlyRelease.Tried to reserve it but it offered me a date in September (September 25th).Is this correct?I thought Cisco were trying to improve availability of these sandboxes?If we have to wait 7...
Hi,We're calling Finesse APIs and currently supply a username + password on every request.Does anyone know if Finesse supports single sign on (e.g. OpenAM) or whether it will support it in the near future?Regards,Connor
Hi,We have developed some server to server comms with Finesse, making both REST calls and listening to XMPP events.This works reasonably well so far.We're being asked if Finesse can support different types of authentication, other than userid+passwor...
You might be better off starting a new thread.Do you have the "pubsub" Smack classes in your classpath?We use classes from "smack-core-4.1.1.jar" to connect to XMPPthen we user classes from "smack-extensions-4.1.1.jar" to subscribe to eventsThe main ...
The cisco guys sent jabber to me, they should be able to help you outWhat userid/password/extension are you using to login to Finesse?I use:Agent001ciscopsdt6001Don't put any suffix after the Agent001 part
Happy to try to help!For the Finesse login, do you get something like this:The device associated with that extension or dial number is invalid.If so, you need to login to a Jabber client firstThis is a relatively new requirement for the UCCX sandbox,...
We use Smack in our code and it works.Things to try:- ensure security mode is "ifpossible"- ensure only bare user id is specified e.g. agent002- ensure you lower case the user nameThis works for us with UCCXI have not tried BOSH, I just use a standar...
