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Ryan - Thanks for trying things out.
This capability should work just like that, so we will need some info.
What browser are you using and version of it? Can you try with a different browser (amongst the Chrome/Firefox/IE/Edge that we support) and ...
Please read up the Call Consult Transfer step - and how you can use the Timeout branch. (https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/programming/guide/EditorSeriesVol2.pdf)
That is not possible.
Email is an off-line channel and considered of less immediate priority than voice. Hence we have not built the ability to block voice calls when working on emails.
Nothing at the script level - if the treatment is going to be same. Else there are many things possible.
Note that CCX integrates with one CUCM cluster. Ensure that the triggers, even though from different service providers, are managed by the same...
