About snandi

snandi · 12-14-2018

Ryan - Thanks for trying things out. This capability should work just like that, so we will need som...

snandi · 08-13-2018

MS SQL 2017 is not supported for CCX as yet. Please refer to latest compatibility matrix.

snandi · 08-11-2018

Please read up the Call Consult Transfer step - and how you can use the Timeout branch. (https://www...

snandi · 08-02-2018

That is not possible. Email is an off-line channel and considered of less immediate priority than vo...

snandi · 08-02-2018

Nothing at the script level - if the treatment is going to be same. Else there are many things possi...

snandi · 06-21-2018

Good to know.I am sure you will like all the enhanced capabilities in 11.6.Thank youShantanu

snandi · 06-21-2018

Hi Lara,We cannot configure the same SocialMiner instance to work with multiple CCX deployments.Howe...

snandi · 06-01-2018

Hi Sasith/Hugo,A typical integration for self help (before the chat is handed over to agent), is to ...

snandi · 03-22-2018

Hi,This is described in the CCX Design Guide "Server Capacities and Limits" section specially Tables...

snandi · 03-06-2018

Hi Sylvester,Apologies for late response on this query.UCCX does not support routing 3rd party chat ...

snandi · 11-01-2017

HI Sheena,There are two things here. If you are referring to the 'Toaster Notification' provided by ...

snandi · 10-21-2017

Hi,Unified CCX 9.X is not compatible with SocialMiner 11.5.Please refer to various CCX compatibility...

snandi · 09-25-2017

HI Matthias,Will it be possible to provide logs for the failure scenario. We will start working on t...

snandi · 09-18-2017

Hi Matthias, Apologies for the delay.Essentially you want to detect a RONA or a Transfer scenario/Ta...

snandi · 08-15-2017

SocialMiner is addressed using FQDN. So you will need to add it to both internal and external DNS. E...

Date Registered	‎12-08-2004 04:00 PM
Date Last Visited	‎01-17-2020 12:04 AM
Total Messages Posted	211
Total Helpful Votes Received	12

Re: Finesse 12.0 EFT Sandbox