Dear All,I am trying to upload a zip file of prompts on Customer Response Solutions Administration (CRS Administration) console (IP IVR) in prompt management section. I am getting the following error. The zip file size is 3272 KB. It contains 152 wav...

I am working for a bank contact center (ICMv7) and facing an issue regarding the difference between the number of CallsOfferedHalf for a day and the number of records retrieved from TCD for the dialed number. Please see more details below:Dialed Numb...