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I have implemented a SIP Server that I am using for basic call recording using a built-in bridge. I process SIP INVITEs and BYEs for call initiating and processing. It works fine for inbound and outbound calls. The issue is with internal calls when a...
I have read a lot of places that when a call is placed on HOLD, a SIP reINVITE is sent to UAS but in my case, a BYE event is sent. Below is such a BYE EVENT. This is received when the call is placed on HOLD.Via: SIP/2.0/TCP 192.168.1.48:5060;branch=z...
I have a basic SIP server that I am using for recording calls from CUCM. I have enabled recording on one device and disabled on another. When the call is ended by the recording-enabled device, I get Reason header in BYE Event, below is an example.Via...
Hello All,I am creating chat requests from APIs into the chat feed that is created by CCX application as part of CCX chat configuration.The chats route to CCX agents when created using chat widget HTML form in CCX. It also behaves same if created usi...
Moreover, when the call is ended by Agent of Finesse(2702, recording enabled), the BYE event has got Reason header and when ended by 2701 (recording disabled), there is no reason header in SIP BYE event. Below are examples; When ended by agent,Via: S...
@Ritesh Desai The route pattern [email protected] is pointing to my recorder app configured in SIP trunk.Both my extensions (2701 and 2702) are on the same CUCM cluster. 2702 recording is enabled and an agent is logged with that extension on Finess...
Thanks namaheshI am now able to create multiple chats.I read that I need to call Get Event API every 20 seconds for each chat request to keep them active and this is the actualcase. Currently, I call Get Event API (asynchronous spring boot call) for ...
Hi namahesh,Removing the prefix extensionField_ worked. Thanks for the quick reply.Now back to the original post. How can I ensure that every API request is on separate HTTP session to create multiple requests from same client as you suggested in fir...
Hi nagendra,The chat requests I am creating using APIs are not routing to CCX agent(Finesse).It works fine if created using chat widget HTML form in CCX.It also works if I add below lines to HTML code from SocialMiner chat feed.<select name="extensio...
