I have a customer who is interested in using the Attendant Console Standard edition for their one Front Desk Operator. The customer would like to demo the software, and purchase a license if it works.    The customer is on CCM version  10.5.2.10000-5, and the Operator PC is Win 8.1.  I downloaded CUACS version 11.03.2604 and ran it on that Win 8.1 PC.    The program launches and  I can enter the extension of Front Desk phone.  The phone device name appears, and I select it.  But when i click login, that application crashes and exits.   I tried installing CUACS version 12.03.3063 on another PC with Win 10 on it.  When I start the Attendant Console app on that one, I do not find any extension when I search.  I get an Invalid extension if I enter an extension that I associated with the Application User I created in the CCM for the Attendant Console software.  From the Release notes, Windows 10 compatible Attendant Console Standard apps are not compatible with the CCM 10.5.2.10000-5 version.     But It should work with 11.03 on Win 8.1 and CCM 10.5.2-10000.  The two previous customers I installed  version 11.03 CUACS on Windows 7, and never had an issue with the App running and working.     Any suggestions?  I may have to schedule an update to the CCM to version 10.5.2 SU7 in the future.         ... View more

Got a Small Business customer with about 60 PCs on their network.  They have about 10 VPN client users.  This week, some Windows 10 users started having issues with their AnyConnect 4.6x VPN client launching.   They installed the VPN client via Web Deploy download from the ASA.   The users had no issues installing it, and running it for months until this week.   One PC I looked at has a new Laptop with Win 10, release 1803 running.     If the users log off their PC, or reboot the PC, the VPN App will not finish loading.  If they un-install and re-install the VPN client it works fine until the log off or reboot the PC.     Then, they have to do this process again.   Nothing changed on the ASA during this time, but I believe the Windows PCs did receive a software update from Microsoft this week.     I am going to have their network administrator to try to install the Cisco AnyConnect as an Admin, and in Compatibility mode.     Has anyone else run into this issue?   ... View more

I have a customer who is a small school county school system.  They have one school out of 8 which is have audio quality issues only with the voip paging through the Cisco IP phones at one location.   The audio during the page is slightly garbled, just enough that the message is usually understood, but sometimes it is not able to be understood.  All other locations that the school system received the Multicast pages crystal clear.   All the other locations use the same Carrier for the Metro Ethernet (Which I work for).     The customer has a flat network, with all layer 3 routing between school VoIP and Data Vlans done on the same Cisco 3850 switch at the school systems Admin building (Core Switch).   Voice and Data Vlans on each schools Cisco Switches are trunked through the Carriers Metro Ethernet (Layer 2) to the Core 3850 (Q in Q tagging).   The remote locations use Cisco 3560 Switches with each site having their unique Voice and Data VLans.   We have no issue with normal voip calls at the problem location.  Bandwidth and CIR on each Metro Circuit at each school is 1 gbps, and at the Core Location a 10 gbps interface with a 2 gbps CIR.  Bandwidth usage on the Core Location Metro WAN interface averages around 150 mbps during peak usage hours.      All locations in the Callmanager are setup to use G711 protocol, with no transcoding.  Troubleshooting steps I have run include verifying WAN throughput using JPERF on PCs at the remote and Core location, updating the InformaCast server software, updating the phone loads to the latest for the 7945 and 6941 ip phones.  I have updated the software on the 3560 switches at the remote location with the issue to the latest 12.x release.   I have contacted Informacast and we were able to capture the audio leaving the paging server is crystal clear  that is destined for the location experiencing the audio issue.   I am not sure where look next for troubleshooting.   I do not know of any issues with multicasting using the Alcatel 7750 or the RAD ETX 204 Metro Ethernet devices the Carrier uses to transport the customer data between sites.   Has anyone had this type of issue before?  I have not encountered this issue in 10 years of dealing with InformaCast paging with our other customers sites.   Any help would be appreciated. ... View more

I installed an ASA 5515x with Firepower services version 5.4 about 2 years ago at a customer location.   Also installed is a Firesight Management Center VM version 5.4.   I have read the release notes on ugrading the FMC (version 6.2), and it states that the FMC must go through each release to get to 6.2.  I think it was 5.4 > 6.0>6.01>6.1>6.2.   My question is, can I leave the Firepower module in the ASA at 5.4 as I upgrade the FMC to 6.2 through the various upgrade versions, then remove the Firepower version 5.4 in the ASA, and install Firepower module version 6.2, and reconfigure the Firepower module to connect back to the FMC. Or do I have to upgrade the FMC one version, then repeat the upgrade on the Firepower module to same version? Repeat, again and again ? ... View more

I have just started working with a customer with 7 sites using SF200 and SF300 (and a few SG switches).   I am new to working with these series of switches.  My background has been with Cisco IOS switches, mostly 2900, 3500,and 4500 series switches and statically assigning voice and access vlans on switchports. We had to change the default (Native) vlan from 1 to a different vlan id number.  I changed the default vlan setting, and changed the existing voice vlan of100 to the new VoIP vlan id. I applied the changes, and then saved the configs.  The issue we have now is that some PCs will reboot, and the switchport vlan membership will change some of the PCs switchport back to the default vlan 1, and this causes them to loose network connectivity.   I saw a support forum  post that you must reboot the switch in order for the default vlan id change to take effect.   Will this change the smart port macros.  I tried to change the smartport macros native vlan to the new default vlan id number, but it does not change.  But these switches had not been rebooted after I changed the Default Vlan setting.  Another Forum Post had this issue with smartport native vlan change as being a software bug. If I reboot the switches, will i then need to change each of the smartport roles native vlan id from 1 to the new default, or will it happen automatically. This is a Real Estate Rental and Property management company that is having their Peak Week of the season.  They have IP Phones with PCs connected to the back of the phone.  The switchports are set at trunk, with the VoIP vlan being Tagged, and the PC Vlan untagged.  I tried disabling auto smartports on one switch, and I lost remote access.  I had to get someone in the office to power cycle the switch to regain access again. ... View more

I see that with the new ASA firewall models, that ASDM can be used for configuration and management of the Firepower Services module.  Will the new ASDM work with a 5512-X that will be upgraded to Firepower services from CX.  Or will the Firesight Management Virtual Appliance still be needed.  I have a customer that has a small office (less than 100 PCs) with the 5512-X and CX.  They currently do not have a Server that runs ESXi, and do not wish to purchase extra equipment due to a tight budget. ... View more

I have a small business customer that we installed an ASA 5512 CX with the AVC + WSE license.  We migrated them off a ASA 5510 with the Trend CSC module.  The ASA CX subscription license was for 1 year and is approaching its end soon.   Cisco has the CX subscription as Approaching End of Sale (AEOS).  My question is what is required to order to upgrade to the Firepower services software, and is there a cost to obtain the software.   I know a new subscription will be need for the updates in the Firepower features. I see a part number of ASA5512-FP-UPG for a CX to Firepower Services upgrade kit in the ASA Ordering guide, but I have not seen any prices for it when I do a search on Google.  Is this freely available? ... View more

I have a customer which is a  Small RV Park that has Four 1242 Dual Band Access Points with external outdoor antennae.   All 4 APs are configured with a client SSID on the 802.11G radio, and an Infrastructure SSID on the 802.11A radio interface.   The A band is being used for wireless backhaul from the 3 remote APs to a central AP configured as a Root Bridge.   The 3 remote APs are non-root bridges on the A Radio interface.  There are separate antenna on each AP for the 2.4ghz and the 5ghz bands.  Directional patch antennae are on the remote APs on the A band pointing to an 5ghz Omni on the Root Bridge.  On the 2.4ghz band that the client PCs use, their are either Omni or 180 degree patch antenna on those interfaces.   The issue I am having is keeping all three 802.11A back haul links up at the same time for an extended period.   I moved some of the 1242 APs in the park to get better client coverage, and all three remote radios worked with the backhaul link working at 54mbps.  Then I started having issues with one radio dropping its backhaul link, while the other two remotes worked perfectly.  Then a second AP backhaul link failed.   I was then able to reconnect the radio I was initially having issues with changing the root bridge channel selection from manual to DFS. The Second remote AP still has not reconnected, but remote APs 1 an 3 are still up.  I have checked the antenna alignment visually, and checked the connectors.   Even swapped out a spare AP.  All 1242s are running the last software version put out for that model. Any suggestions on how to troubleshoot this?  When I do a shut/no shut on the dot11radio1 interface, I get a console message that it finds no radio to associate.  The Infrastructure SSID has no security on it and open authentication.  This is just for free internet access to anyone in the RV Park. ... View more

I am trying to make changes to phones registered to a UC520 running 8.62 software bundle.   When I click on a phone to change the username or to add or delete an extension on it, I get the following error message pop up. It is:  String Index Out of Range: -1 I have uninstalled  the CCA 3.23 from my PC, and re-installed it to no avail.   I think this is a Java - CCA issue, but I am not sure how to fix it.     ... View more

I have a customer that has a ASA 5510 version 8.3 with IPSEC Client Access that includes some of their networks on the Inside interface.   The issue they are having is when their mobile users connect with the vpn client (which is using split tunneling), they can no longer access their web server applications that are running in the DMZ.   Without the client connected, they access the web servers via the external public IP.  Once they are connected via vpn, their default dns server becomes the internal AD DNS server, which resolves the DNS of the web servers to the private DMZ ip address.  Can a Remote Access VPN client connection be allowed to connect to both the DMZ interface and the Inside Interface? I had always only setup RA VPN clients to connect to networks on the Inside Interface.   I tried adding the DMZ network to the Split Tunnel list, but I could not access anything it while connected to vpn using the private IP addresses. ... View more