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Wondering if anyone sees this activity too.I have a customer running CCX 7.0(1) SR5. While in the Supervisor Desktop looking at an outbound call of an agent, the super clicks on the Outbound entry under the agent to show the "Agent Contact - Active C...
I know this is 2 years old, but I am guessing that you might not have closed all the DB connections properly. I had a customer get this every day during peak volume. I went through the scripts and properly closed all the DB Get and DB Write steps. Th...
Cause your False branch sets call_handled to zero not one.That script has some bad logic flow and needs to be looked at more closely. I suggest you look at Vol1 of the Scripting guides to see how to properly queue and loop a call.
I believe, that if you take the caller ID and put it into a variable and then in the Call Redirect step, you place that in "Called Address: Reset To" field, it should work. You would replace the "-- Destination --" value with the variable. Obviously ...
You can't do a "log" file type write with the Template format. You will need to go to a custom web service and write that info off board. You could use the Create URL Step and use the GET or POST. PHP or ASP could be used in the off board system to h...
If you have 2008 and access to CCX 7, I would give it a try. CCX 8.0 is only suppose to support 11 and 11.5, but I have made reports in CR 10 Pro and they work fine in an 8.02 SU3 environment. If the rpt file format has not changed that much from 11....
