We are looking for this feature too. In Webview, the job scheduler allowed us to export reports to a file location in which we could select a drive and also a file format (ex. CSV, HTML, etc). We've installed CUIC in our lab to test and the new sch...
In Config, open List Tools, then Bucket Interval List. Once the time ranges are setup save it, then edit each of the call types you want to associate to the new interval list.
We are using IPCC Enterprise v.7.0. CAD (Cisco Agent Destop) has two installs, one specifically for agents and one for supervisors. The supervisor application allows them to view stats, silently monitor calls, and also change skill groups. Below i...
Our supervisors are able to use the webpage re-skilling option through CAD-Supervisor. In CAD-Supervisor, go to Tools, Agent Reskilling. They can change the skill group for everyone on the team in which they are configured as a primary or secondary...
