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Member since
09-13-2007
86
Posts
49
Helpful
8
Solutions
Created by
BCOLE2007
in Contact Center
in Contact Center
04-13-2009
09:09 AM
04-13-2009
09:09 AM
Hi, We have a script where the 'main' flow is 730 Steps, in CRS Script Web Page has a size of 670418. Also this calls multiple subflows. Blair
... View more
01-12-2009
06:09 AM
I like your SQL, however I have found CRS likes pretty basic SQL, when I push it with PL/SQL or Selects from selects it may not work, instead try re-writing this SQL and SQL from a View and join $ANI with it.
... View more
Re: Uploading IVR prompt to SQL DB-IPIV...
in Contact Center
11-25-2008
06:26 AM
11-25-2008
06:26 AM
Hi, The field in SQL server should be defined as a BLOB, Binary Large Object, You should research to see if it requires any special as BLOBs may be stored differently in the database that other fields, at least that is the case in Oracle. lets say Prompt_tbl has two values an ID and a Recording then this should populate it Insert into Prompt_tbl values ($id,$documentRecording) *Please rate all posts Blair
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Created by
BCOLE2007
in Contact Center
in Contact Center
11-18-2008
05:16 PM
11-18-2008
05:16 PM
Hello MC, I am understanding nothing is writing to SQL servier..... When you log into Query Analzyer are you using the same ID and password that the ODBC driver and CRS Database Subsystem are configured to use? *please rate all posts Blair
... View more
Created by
BCOLE2007
in Contact Center
in Contact Center
11-16-2008
06:41 PM
11-16-2008
06:41 PM
Hello MC ok since these inserts with the literal work inside and outside IPCC then lets look at the variable....IPCC script variable for ANI How is ANI variable defined in your IPCC script? also can you verify that ANI is populated with data and not null at the SQL execution by doing an reactive-Active Debug. Your original post looks correct... INSERT INTO calls (Phonenumber) values ($ANI) something else to try INSERT INTO calls values ( $ANI ) If this is a still a problem we will need to isolate the exact SQL server error in the IPCC Logs Let me know how it goes. Blair *please rate all posts
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Created by
BCOLE2007
in Contact Center
in Contact Center
11-14-2008
10:24 AM
11-14-2008
10:24 AM
Hello, Are you able to run this in SQL Server's Query Analyzer using the same ID/pass CRS is using to connect with SQL Server? INSERT INTO calls (Phonenumber) values ('8001231234') *Please rate all posts Blair
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Re: Unable to Upload the Scripts on IPC...
in Contact Center
11-12-2008
04:58 PM
11-12-2008
04:58 PM
Hi, Have you checked the logs? I am pretty sure one of them will detail uploading scripts... Make sure you turn on the tracing, Also how does saving from within the CRS editor to the default folder work out? *please rate all posts Blair
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Created by
BCOLE2007
in Contact Center
in Contact Center
11-12-2008
06:55 AM
11-12-2008
06:55 AM
Hey avholloway n/p I see your call or someone's Your Java/CRS write up is excellent. Blair
... View more
Created by
BCOLE2007
in Contact Center
in Contact Center
11-11-2008
07:21 PM
11-11-2008
07:21 PM
Hi Cherilynn1030 I put a demo out on 1-888-210-2798 give it a call, is this what you need? attached is the script CRS set steps cast easiliy I didn't need the expression editor. used a double not an integer Let me know how it goes, *please rate all posts Blair
... View more
11-11-2008
07:02 AM
Hi I have not had a need for a CRS script initiate an HTTP request, I believe it could be done using a Custom Java class loaded into CRS and called by the script. another idea includes using a Database table outside of CRS that the ASP.Net watches. *please rate all posts Good luck, Blair
... View more
Created by
BCOLE2007
in Contact Center
in Contact Center
11-01-2008
10:00 AM
11-01-2008
10:00 AM
Are you saying the HTTP Trigger disconnects or the Call to the contact disconnects? As far as keeping up with the contact's status, we did not use the CRS SQL Server Database, because we were advised not to build anything in it. Instead we built our custom piece in an external database. I think it would be accurate to say UCCX is not built as a full Outbound Campaign dialer.. not in my case of version 4.1, 5x has some Outbound Preview cababilites but I don't know if it can be integrated in a script or customized. What I have seen work is a custom process that is designed to launches CRS applications via the HTTP triggering. I think others who have built them could atest its much work and requires development outside the Cisco CRS realm. Hope this helps Please rate all posts Blair
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Created by
BCOLE2007
in Contact Center
in Contact Center
10-31-2008
08:01 PM
10-31-2008
08:01 PM
Not sure what the maximum number of Directory numbers could be set up. For my firm's purposes we don't need to use different numbers in this level of testing, just test the outbound dialing throttling and batching, and ensure all 1000 contacts were made and the responses noted, while working within the available resources. hope this helps Please rate all posts. Blair
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Created by
BCOLE2007
in Contact Center
in Contact Center
10-30-2008
03:09 PM
10-30-2008
03:09 PM
We have two seperate physical UCCX/CRS systems, one is HA the other is not both are on the same Call Manager So yes another script answers on the second CRS system acting as the simulator. please rate all posts Blair
... View more
Created by
BCOLE2007
in Contact Center
in Contact Center
10-30-2008
07:20 AM
10-30-2008
07:20 AM
I use a second IPCC system with its own custom 'Answer' script. I can pretty much do anything needed for simulation. Please rate all posts. Blair
... View more
10-23-2008
07:43 PM
Hi Santiago, If the Subflow doen't have any media steps, you can just run it as 'Active Debug', and populate the variable that is passed into it based on what the Main script is passing. If the subflow does have media steps, then you will need to make this subflow be able to stand on its own and assign it to an applicaiton and put a boolean variable, such as IsParentScript, default this to True. However whenever the Main script calls the subflow it passess a False to the IsParentScript variable. Now use the IsParentScript varible to control whether the Accept Contact and other passed variables are turned on or not and whether the terminate is to occur and so forth. Again you could also control and dummy values in that are passed from the Main script. two things I find real handy are to to an log to and external database, if that fails send myself emails with the variables, such as error conditions Hope this helps. *Please rate all posts Blair
... View more
04-13-2009
Hi,We have a script where the 'main' flow is 730 Steps, in CRS Script
Web Page has a size of 670418....
01-12-2009
I like your SQL, however I have found CRS likes pretty basic SQL, when I
push it with PL/SQL or Sele...
11-25-2008
Hi,The field in SQL server should be defined as a BLOB, Binary Large
Object, You should research to ...
Created by
BCOLE2007
in Contact Center
11-18-2008
11-18-2008
Hello MC,I am understanding nothing is writing to SQL servier.....When
you log into Query Analzyer a...
Created by
BCOLE2007
in Contact Center
11-16-2008
11-16-2008
Hello MCok since these inserts with the literal work inside and outside
IPCC then lets look at the v...
Created by
BCOLE2007
in Contact Center
11-14-2008
11-14-2008
Hello,Are you able to run this in SQL Server's Query Analyzer using the
same ID/pass CRS is using to...
11-12-2008
Hi,Have you checked the logs? I am pretty sure one of them will detail
uploading scripts... Make sur...
Created by
BCOLE2007
in Contact Center
11-12-2008
11-12-2008
Hey avholloway n/pI see your call or someone'sYour Java/CRS write up is
excellent.Blair
Created by
BCOLE2007
in Contact Center
11-11-2008
11-11-2008
Hi Cherilynn1030I put a demo out on 1-888-210-2798give it a call, is
this what you need?attached is ...
11-11-2008
Hi I have not had a need for a CRS script initiate an HTTP request, I
believe it could be done using...
11-01-2008
Are you saying the HTTP Trigger disconnects or the Call to the contact
disconnects?As far as keeping...
10-31-2008
Not sure what the maximum number of Directory numbers could be set
up.For my firm's purposes we don'...
10-30-2008
We have two seperate physical UCCX/CRS systems, one is HA the other is
not both are on the same Call...
10-30-2008
I use a second IPCC system with its own custom 'Answer' script. I can
pretty much do anything needed...
Public Statistics
| Date Registered | 09-13-2007 08:34 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 86 |
| Total Helpful Votes Received | 49 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 3 | |
| 3 | |
| 3 | |
| 3 | |
| 5 |
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