We're currently having an issue where by the calls will initially route via the GSM gateway, but when the channels are full the call isn't failing over to the next gateway in the route list, but given a busy signal and a "not enough bandwidth" messag...

This issue was brought to our attention because the Supervisors logging into Supervisor Desktop are unable to see their agents in the team list.The Agent Desktop window aswell as the Supervisor Desktop show "No service" at the bottom, this is the sam...

We've currently got a hunt group setup on CM5 utilising the Broadcast Ring algorithm, when a call comes in via this method and the user deals with the call and hangs up, that specific user then seems to be a in a period of "wrap up time" where if a c...

My customer who is using CME 4.0 (2) is having issue with the local directory. For some reason when searching from the phone on any users first name starting with L they get the XML Error [4]: Parse Error.The directory has been auto populated by the ...

We seem to have an issue with call forwards at the moment.Running CM version 4.1(3), the call forwards wont work unless we specify the calling search space on the call forward setting. Even though this will be the same calling search space thats curr...