Hi,I am comapring talktime in agent connection detail(acd) and agent state detail (asd) table.Bothe are not the same for certain interval of time.Always the talktime(talk state time) in asd is more than the one in acd for the same interval of time.Is...

I am using the db_cra and db_cra_ccdr databases for the call activity.I have many calls(counting calls by session ids)which show up as handled (contact disposition=2) but i do not see any agents handling the call.(In agent connection detail i do not...

Hi ,I am trying to measure the outbound calls made by each agent from his/her extension.I am trying to use the resource table from db_cra database and contactcalldetail table from db_cra_ccdr database but not able to pull the right numbers.Has anyo...