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Thanks Paul,when Agent try to dial CTI route point without Handoff it's working, however while IVR handoff this doesn't work.in this test case I am making a direct call to my CTI without recieving any incoming call.Regards,Ravi Sharma
Hi Gerry,In my case Agent is trying to reach the Authentication script via CTI route point however getting disconncet at Send to VRU Node. after I set the Call.SIPHeader value.hence I was looking for any config If missed.Regards,Ravi Sharma
Hi Paul,Here we are using an CTI Route point to connect with Handoff ICM script, now if I make a call directly to this CTI route point this is getting failed at second Send To VRU node.however with one incoming call this works fine, I think it should...
I also faced the same issue to resolve this I removed the Rogger B from Domain and Re added it.
Post that I didn't faced this issue anymore.
Regards,
Ravi Sharma
you need to create two RP's one with # and another one without it based on user experience most of the time they use # for long distance calls only.we can reduse interdigit timer as well for this.
