Hello All,I'm in the process of migrating an existing IPCCX 4.0(5) system to a UCCX 7.0(1) system and one of the applications uses custom Java files to retrieve information from a backend web server/database. While we could get around the use of the ...
Are there any native queuing capabilities in UCM 6.1? I thought I had read some time back that line groups would have the ability to queue up calls in alimited fashion. But after looking through a new UCM server the only thing I'm finding is some que...
We are trying to display some piece of information (customer name, skill group, etc.) to display on the phone screen when a call rings through to an agent phone.The agents are using a mixture of Siebel and CTIOS and while the information needed would...
Can the Siebel agent be monitored via the standard CTIOS Supervisor Desktop application?If so are there any caveats to it? I would assume that features like CTIOS monitoring and recording, chat, etc. wouldn't work but that agent state should be ok si...
We have an AS5350XM with an eight port T1 card along with two 108NP Universal Feature DSP cards. At the current time we have three active T1 PRIs handling inbound voice calls into our CVP servers.Given that configuration what is the maximum number of...
Thanks. I've been down the IP Phone Agent route before and it's great if you are using CAD but not the others.I've asked them if displaying the information in the Siebel or CTIOS desktop would be sufficient but haven't gotten an answer back yet. Pers...
I would imagine setting the hold settings to None are being overwritten somewhere within CCM. If you set them to None at the port level you may have the Device Pool setting still active that is giving you MOh.You need to record a ringing tone and use...
Thanks. I did get the answer after asking around.The AS5350XM with the cards we have can handle 182 sessions of whatever combination possible. In our case we can only run 4 T1s if we want the same corresponding number of VXML sessions.
