Queuing capabilities in UCM 6.1?

[shan.nichols]

Are there any native queuing capabilities in UCM 6.1? I thought I had read some time back that line groups would have the ability to queue up calls in alimited fashion. But after looking through a new UCM server the only thing I'm finding is some queuing capabilities through Attendant Console.

Am I missing something or do we still require something like IP-IVR or CVP to provide queuing capabilities in UCM?

[Jaime Valencia · Accepted solution]

only Qing we have is in AC as you mentioned, there is no other queuing method in CUCM

HTH

java

if this helps, please rate

[Rob Huffman · Accepted solution]

Hi Shan,

You are right on the money here :) There are no built-in queuing capabilities in CCM other than the queuing available when using Broadcast Hunting with the Attendant Console config.

Hope this helps! Sorry.

Rob

[shan.nichols]

Thanks guys. I swear I saw queuing as a capability on a roadmap at some time in the past but perhaps it didn't make the cut list for implementation.

[Rob Huffman]

Hi Shan,

You are most welcome! It would be nice if there were some really basic queuing capabilities that were native to CCM :) It wouldn't surprise me if this had been roadmapped at some point in time, but nothing that I have seen so far.

Cheers! Have a great weekend,

Rob