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shan.nichols
Level 1
Level 1
Member since ‎05-29-2007
‎08-18-2017
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User Statistics

  • 38 Posts
  • 1 Solutions
  • 0 Helpful votes Given
  • 45 Helpful votes Received
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5 Discussion Posts
30 Discussion Posts
20 Discussion Posts
First Discussion
10 Discussion Posts
1 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
20 Replies
Certifications
Cisco Certified Network Associate Wireless (CCNA Wireless)
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Associate Cloud (CCNA Cloud)
Cisco Certified Design Professional (CCDP)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)

User Activity

Using custom Java files in UCCX 7.0

02-02-2010
Hello All,I'm in the process of migrating an existing IPCCX 4.0(5) system to a UCCX 7.0(1) system and one of the applications uses custom Java files to retrieve information from a backend web server/database. While we could get around the use of the ...

Queuing capabilities in UCM 6.1?

11-14-2008
Are there any native queuing capabilities in UCM 6.1? I thought I had read some time back that line groups would have the ability to queue up calls in alimited fashion. But after looking through a new UCM server the only thing I'm finding is some que...

"pop on phone screen" via XML based on ICM information?

09-30-2008
We are trying to display some piece of information (customer name, skill group, etc.) to display on the phone screen when a call rings through to an agent phone.The agents are using a mixture of Siebel and CTIOS and while the information needed would...

Siebel Desktop - Can it be monitored with the CTIOS Supervisor Desktop?

09-08-2008
Can the Siebel agent be monitored via the standard CTIOS Supervisor Desktop application?If so are there any caveats to it? I would assume that features like CTIOS monitoring and recording, chat, etc. wouldn't work but that agent state should be ok si...

Maximum T1/VXML Capacity with AS5350XM

08-27-2008
We have an AS5350XM with an eight port T1 card along with two 108NP Universal Feature DSP cards. At the current time we have three active T1 PRIs handling inbound voice calls into our CVP servers.Given that configuration what is the maximum number of...
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Community Statistics
Member Since ‎05-29-2007 01:10 PM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 38
Total Helpful Votes Received 45