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I am trying to pass/post the CSQ information from a CCX script to a third party server. I've been able to collect other data and pass those but I can't seem to pass the CSQ information even though I've set CSQ it in a previous step and also Set Ente...
Can I "Set" a call in UCCX scripting with two different CSQs instead of using an additional Select Resource step like an overflow CSQ would use? I would like for the call to be tagged with two different CSQs and which ever agent is available first w...
I found that post and article as well. I didn't want to assume that was the only way to queue a call to multiple CSQs. It seems to me that I could add a couple of steps like:SET CSQ= CSQ1SET CSQ= CSQ2And this would do the same thing. Thoughts?
