UCCX Scripting Question, Can I Set A Call With Multiple CSQs?

[braedwstr]

Can I "Set" a call in UCCX scripting with two different CSQs instead of using an additional Select Resource step like an overflow CSQ would use?  I would like for the call to be tagged with two different CSQs and which ever agent is available first would get the call.  They are different teams but can take calls for each other in a pinch.  I've search the forums and boards but I didn't see this answered exactly.   

[HMO]

Is this what you are looking for? 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/63710-multi-csqs-call.html

[braedwstr]

I found that post and article as well.  I didn't want to assume that was the only way to queue a call to multiple CSQs.  It seems to me that I could add a couple of steps like:

SET CSQ= CSQ1

SET CSQ= CSQ2

And this would do the same thing.  Thoughts?

[Anthony Holloway]

Actually, just doing a Set step alone will not queue the call; rather you would have to use the Select Resource step just like the posted article shows.

[braedwstr]

So adding the additional Select Resource step is the only way to queue a call to multiple CSQs?

[Anthony Holloway · Accepted solution]

To the best of my knowledge, yes. And the article confirms it.

[braedwstr]

Good deal.  Thank you.