My customer complains that they are only getting the last part of the voice mail messages left on the mailbox, they are missing the first 5~10 seconds of the message. Only one site is affected at the moment with about 52 users. System version:Cisco ...

A group of users that shared a line would like to forward all to voicemail before they leave for the day. The shared line is a secondary line in all phones, when I active the second line and press the softkey “CFwdAll” I get the message “The ke...

For some reason, our "receptionist" phone, x2000, got into a weird state yesterday afternoon (around 4:30). Neither resetting the phone, by disconnecting/connecting the cable or resetting from Unity Express cleared the problem. Then, rebooting the ...