About Rene.dejager1

Rene.dejager1 · 02-24-2017

'Hi,I am making some reports from the UCCX database. To examine the database I use SQuirrel.In the documentation it states that the total connection time of an incoming call is found in:contactcalldetail.connecttimeI assumed that this would equal the...

Rene.dejager1 · 01-09-2017

Hi,Not sure if this is the right forum to ask.In 2017 we will migratie to UCCX 11.5 and we need to update some of our other software to include information that is pulled out of our CC-platform. (curently Mitel Solidus Ecare 7.01)Reading the Finesse ...

Rene.dejager1 · 10-03-2016

Hi, We try to get our agents to make outgoing calls through the CRM system, we should be able to set an agent to ready when agent disconnects using a button on the CRM system. It should be programmable with the REST API's There are situations where f...

Rene.dejager1 · 03-01-2017

Hi,I looked for 9,000,000,061 in the various reports:This is what i found: Agentdetail reporttalktime17duration20 Detailed call by call ccdr reporttalktime17queuetime2Endtime - starttime27 9-1-2016 9:42:219/1/16 9:41:54 am Detailed Call CSQ ...

Rene.dejager1 · 01-16-2017

Hi Thomas,Thanks, i have some pointers for our devs now.We are an internal servicedesk so we dont do campaigns but we do a lot of outbound mixed in with handling the inbound calls.Regards,René

Rene.dejager1 · 01-13-2017

Hi Denise and Thomas,Thanks for the reply's.I never found information on the realtime API in the documentation but its gives loads of information.The only thing I mis is the number of outbound calls.Ill keep looking.RegardsRené

Rene.dejager1 · 10-03-2016

Deepak, Thank you for the reply. Regards, René

Member Since	‎06-10-2016 05:44 AM
Date Last Visited	‎08-30-2017 05:13 AM
Posts	12
Total Helpful Votes Received	1

User Statistics

User Activity

Different times in UCCX database don't seem to add up?

Finesse api queue information ?

Automatic ready after making outgoing call

Re: Different times in UCCX database don't seem to add up?

Re: Finesse api queue information ?

Re: Finesse api queue information ?

Deepak,