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Hi All,I have a few questions regarding the "Get Reporting stats". The values like Exp waiting time, Avg hold duration, current wait time. Where can I find the formula for this? Will this parameter work if no agent is logged in? lastly can I add thes...
I was able to figure out the roles required for the AXL and risport:for AXL you need: Standard AXL API and ccm standard Admin userFor RIS you would need the above two and standard serviceability role for the
hi Nadjib,I am still unable to get the correct values by comparing. Here is what I am doing:-Open a new session-Add counter-wait for 5 sec-resend the Add counter request.-get the session data-close the session.Can you let me know what is going wrong ...
I am not sure which logs did you check at the home cluster. But if you checked the EMApp logs on the home cluster and you are not seing any request then it simply means that the integration is not working.Here is a good link for EMCC config: http://w...
Hi Carl,I have a few questions.What is the CUCM version?are you able to see the phone supports EMCC on the unified reporting?Has EMCC ever worked before?form this set of the traces looks like the request is unable to reach the home cluster.Pls check ...
