Ravi Shekhar
Level 1
Level 1
Member since ‎07-25-2010

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Hi All,I have a few questions regarding the "Get Reporting stats". The values like Exp waiting time, Avg hold duration, current wait time. Where can I find the formula for this? Will this parameter work if no agent is logged in? lastly can I add thes...
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Member Since ‎07-25-2010 08:28 PM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 9