Hello! We've encountered this error in a client's Collector (image attached). None of the uploads have been successful. We've checked FW settings and as shown in the image, tried to upload it manually. We also tried to change the registration to make...

Hello! We are currently installing the CSPC, but we’ve encountered an issue discovering phones. We tried discovering all the addresses related to the Call Manager, checked SNMP communities, but the phones don’t appear on the SNTC portal. Could someon...

Hello!   I'm having trouble to upload to the SNTC portal. It was working beforehand, but now it's not showing up.   I don't think it might be firewall issues, since I have all the necessary ports opened:     The Collector has the right time set.   C...

This customer is trying the onboarding process to get SNTC Portal instance but it has been redirecting to another company BRADESCO SA instead of ELO SERVICOS SA. They are not able to talk to the Bradesco DA because he is from another company.

Hello,   I'm CBRAdmin for serveral companies on the SNTC portal, I can see devices for other companies, but this specific client is not showing the devices. This is new, because the devices were appearing before.   This issue is happening in all CBRA...