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Dear Team,
I am trying to change the agent password using below Admin API.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/program/guide/ucce_b_cisco-ucce_developer_guide-12-6-2-/...
Hi Team,
I am trying to do some automation on percentage based routing in Cisco UCCE ICM Script, basically at present I have to manually change the percentage value against each branch defined under connection defined in that node. I am trying to do ...
Hi there!
I have Cisco PCCE 12.6.2 deployed with ECE 12.6 only on Side-A Non-HA. Now I want this ECE also to be in HA, for this I have tried to explore but could not find the exact procedure. As per Cisco ECE HA document I must create a Windows Clust...
Dear Team,
We are trying to develop a custom application using Cisco Webex API, we want Webex telephony function to be embedded in our application. We are referring Webhooks Guide to get the telephony events but those are not working.
kindly guide us...
Hi Team,
I have two SIP Trunks to configure on One CUBE but the problem is the first SIP Trunk needs SIP Registration and the second one does not.
when I am placing call through second SIP Trunk the "From address" in Invite MSG from CUBE carries ...
Hey David, the popup asking credentials does not accept work at all, I have tried putting credentials of Agent and Admin also. If I again change the password again from SPOG the finesse works fine, and all the gadgets also works fine.
Thanks
Dharmen...
Hey David, thanks for inputs, but I am still not clear from DB lookup for example I have retrieved four values against Call Type - 1; BPO 1 - 10, BPO 2 - 20, BPO 3 - 20 & BPO 4 - 50. For first IF Node for BPO 1 having value ">10" then all the call wi...
Hi Bill,
Sorry for asking silly question but I have to route the call to 4 different BPOs and each BPO is supposed to handle 10 different types of calls.
saying that I have total 10 different type of calls to be routed as per the percentage allocated...
