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Can somebody please explain what the "Redirect CSS" does in the Unified CM trigger configuration and Unified CM call control group configuration.I can't understand how redirect fits in the configuration here.I had a issue where internal calls to a ce...
Hello all,I am wondering if there is an SQL query that would return "User ID" and corresponding "Primary Extension" for a user.I have configured "Primary extension" for all users in the cluster and I wish to extract this information using AXL for imp...
Hello,I have got the below request from a customer:When an external caller calls an extension and goes to voicemail CUC takes a message and sends an email notification to the user (SIB enabled).The sender name/address is - Cisco Unity Connection Mess...
When help button is pressed "host not found" error is encountered.I have checked in enterprise parameters that the information URL is :http://<CUCM PUB IP address>:8080/ccmcip/GetTelecasterHelpText.jspAppreciate assistance with this issue.Thanks.
I have an issue with our UCCX 7.0(1):In RmCm -> Resource configurationJust for one particular resource - the resource group changes from "Service Desk" to "Not selected" overnight and team changes from "Service Desk" to "Default". The next morning th...
Hi Andrei,No the trigger partition/CSS and CTI ports partition/CSS are the same. The only change between the working and non-working states was the "Redirect calling search space".
I have manged to resolve the issue with the help button not working and also the issue with the directories not working. I was just a DNS issue but the actual sequence of events is quite interesting.The issue was being caused by a combination of 2 fa...
