Hello,Could we use the "Resource Selected" parameter in the "Select Resource" Step with type=CSQ, to set a preferred resource in the CSQ ?I'ld like to do CSQ Routing with a preferred agent. Sure I could use your script, but I'm asking why there is a ...
Great Post !
I didn't know this Service Parameter.
It has just helped for a customer who is replacing thousands of DID numbers.
With only several Translation Patterns on CUCM, I can redirect every calls on old numbers to a CCX Script. This script rea...
Hi,I'm using Cisco HR 8.5 and I meet the same issue.When I uncheck UTC I've got an error when launching some reports. In French, "La chaine du fuseau horaire n'est pas valide" == timezone string is not valid.Did you solve your issue ?Best regards,Mat...
