An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies. CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations. Strengths include: - Detailed knowledge of many technical areas from networks through - server, infrastructure, application and software development levels - Troubleshooting and analysis of complex issues - Detailed design and change assessment - A consistent record of timely and successful project delivery - A capable self-educator, able to independently learn new products and technologies quickly and in detail Technology Specialities: - The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems. - Custom Contact Centre Reporting (SQL, Crystal Reports development) - Strong network and network protocol understanding - Firewall and Load Balancing solutions - Microsoft infrastructure - Tactical Java development Recent Awards: - Cisco Designated VIP - IP Telephony 2014 - Cisco Designated VIP - IP Telephony 2013 - Cisco Designated VIP - Contact Centre 2012 - Cisco Designated VIP - IP Telephony 2011