About Aaron Harrison

Aaron Harrison · ‎12-20-2017

Hi Simon I’m OK ta, hope you are good? Re: the VACL thing, not had cause to use them really… however what I’d say is that you have these two lines at the end: 80 permit ip any 10.10.67.0 0.0.0.255 90 permit ip 10.10.67.0 0.0.0.255 any … which essentially allow anything… so if something is being blocked it must be something fairly odd, e.g. something source from an IP other than 10.10.67.x, which seems unlikely... So I’d think two things first: - Does it work without a VACL at all? E.g. is this a new PDQ, and does it work reliably without any VACL? You might be chasing your tail if this has not been verified. - I would set up a final permit any any entry in the VACL, and get it to log… With a normal IP ACL you just pop ‘log’ on the end, there may be more steps required for a VACL https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst3650/software/release/3se/security/configuration_guide/b_sec_3se_3650_cg/b_sec_3se_3650_cg_chapter_01010.html#ID2496 In theory you should see some log entries that will clue you in shortly before it dies… Regards Aaron

Aaron Harrison · ‎09-11-2017

Hi We currently have a pair of WAVE694s with AppNav controllers, and a futher two 694s as WAAS engines all in a single AppNav cluster. These are connected to some 3750x switches which use WCCP to divert traffic. I'm looking at a Nexus based design for a new DC, and wondering what the best practice is for integrating WAAS with these switches - Nexus 9504 core, with some Nexus 9372s. I've seen reference to using ITD with WAAS, but no specific detail - like here: https://blogs.cisco.com/enterprise/itd-intelligent-traffic-director - Has anyone deployed ITD for WAAS? - Is it a 'TAC supported' solution? - What are other options on Nexus 9k - presumably just PBR? Thanks! Aaron

Aaron Harrison · ‎04-10-2017

Glad it was useful! If it helps, please rate it :-)

Aaron Harrison · ‎03-24-2017

Hi Simpler - no... but easier in the long run yes... Basically you'd have to create a custom report - both the SQL that generates that stats, and a CUIC template. You'll also need CUIC premium in order to create the report template. It's not a trivial thing, so if this is a one-off reporting requirement you may be better hammering Excel. Aaron

Aaron Harrison · ‎02-02-2017

Hi User accounts for CLI access are in a seperate DB. To create them, do it from the CLI: set account name <newname> Regards Aaron

Aaron Harrison · ‎02-02-2017

hi In your CDR load settings in CAR, uncheck 'CDR only' - this allows CMRs to be loaded also. It's the worst named checkbox in Cisco history... 'enable CMR' would have been better. Bear in mind that you will still see null for some source/destinations, e.g. some types of gateway. Aaron

Aaron Harrison · ‎02-01-2017

Hi Caller ID should be seen: - When the person in the hunt group answers the call (regardless of step type) - Immediately when ringing if you use a 'redirect' step rather than a 'consult transfer' Aaron

Aaron Harrison · ‎02-01-2017

Hi It would depend on the product... but to be honest, writing a small script that would check the DB for availability in queue X then trigger and SMTP mail would be pretty straightforward. By script, I mean something off-box in powershell/vbscript or whatever you are familiar with. The idea of a wallboard is that you present the status in a very visible way (large screen, flashing red 0 agents etc) so that the staff can police themselves whether a supervisor is there or not. Make a few staff members team leaders and it becomes their responsibility to prod people when the screen is flashing, and just having the wallboard there generally encourages people to manage their 'ready' state properly. Aaron

Aaron Harrison · ‎01-26-2017

Hi No - if you release the call (call redirect, rather than call consult) you'll see the real number. Otherwise it is a call from UCCX until you answer it, so you see the UCCX port. Aaron

Aaron Harrison · ‎01-26-2017

Hi Sometimes you find yourself using a cutlery as a screwdriver.... it can work, but you are better off with a screwdriver. In this case, your screwdriver is a wallboard... no point generating calls to run scripts to check agent status when there is a DB you can query to get the stats. There are free and paid wallboard options out there for you to google.. Aaron

Aaron Harrison · ‎01-26-2017

Hi IME that bug affects all reports that are run after the 9th September 2016. If you run the same report/same filter spec but for a period before that date and it works, then you are probably hitting it. No harm in installing it if you are on an affected version - does't even need a service restart. Regards Aaron

Aaron Harrison · ‎01-24-2017

Hey So... with CAD, you have the option to do monitoring/recording via a network SPAN session. This would take the audio from the phone VLANs and chuck it across to your UCCX server which SPANs it. There are complications based on your network topology/location of servers and phones (if you are even using physical phones) and with VMware itself... Have a read of the references to 'SPAN' here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-10-5/UCCX_BK_C2EB4F58_00_cisco-unified-contact-center-express-10-5_chapter_011.html http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118160-configure-uccx-00.html The other option is FInesse - not an easy switch over unless you have a very basic CAD setup, but Finesse uses the built-in-bridge on the phones to fork media to the Supervisor phone, bypassing all your problems... and probably giving you some extra challenges in return. I'm assuming UCCX here but some of that will map to CCE I'm sure. Aaron

Aaron Harrison · ‎01-24-2017

I remember that thing (+5). I tried to forget... Aaron

Aaron Harrison · ‎01-24-2017

Hi Not from the CLI AFAIK. Nothing to stop you building a report in CUIC/HRC or just querying the DB directly, and using a proper SQL tool to export to CSV though. Aaron

Aaron Harrison · ‎01-24-2017

You'd need to provide more detail on that error.

Date Registered	‎05-14-2003 07:22 AM
Date Last Visited	‎08-15-2018 02:19 AM
Total Messages Posted	7,635
Total Helpful Votes Received	7478

Re: Question about VACl - catalyst 3650

WAAS on Nexus - ITD, PBR?

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You'd need to provide more